Shop Policies

The Pets Circle Policies

A Hassle-Free Experience

At The Pets Circle, we want to make sure shopping at our welcoming Pet Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at The Pets Circle.
 

Shipping and Delivery

YES WE DELIVER - SA door to door: Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. We strive to get the product to you in the least amount of time but the shipping process can take between 1 and 7 working days in major metros and 3 to 7 working days to outlying and smaller towns.
Our Shipping Rates :
Orders below R570 = R135  Orders above R570 = Free Heavy orders +30kg = R250
Undeliverable packages: Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Order processing: Order processing will not begin until we receive a confirmed order and full payment.

How Returns Work

We are pleased to say that we do offer a return Policy. We are happy to accommodate returns and exchanges of products, which have satisfaction guarantees from the manufacturer. You will just be responsible for return courier charge of R125 per package returned up to 30kg. Our products are all quality checked before dispatch from the warehouse for your protection but in the event of damage on route you may refuse delivery and we will resend an intact product. Our return rates are remarkably low, as we offer high quality premium pet products.
 

Warranty at The Pets Circle

All goods sold by thepetscircle.co.za are warranted to Buyer to be free from defects in material and workmanship, and manufactured in accordance with industry standards. The foregoing warranty is no assign able and in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise including but not limited to any implied warranties of merchant ability or fitness. No agent, employee, or representative of Our Company has any authority to bind Our Company to any representation, affirmation, or warranty concerning the goods and any such representation, affirmation, or warranty shall not be deemed to have become a part of the basis of this agreement and shall be unenforceable. Any claimed defect in material or workmanship shall be deemed waived by Buyer unless submitted to Our Company in writing within ten (10) days from the date the goods received by Buyer.
 

Terms and Conditions

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

OWNERSHIP

This website, the content hereof and the online services are the property of, and all proprietary rights therein, vest in The Pets Circle Pty Ltd also known as thepetscirclesa.co.za, alternatively are licensed to The Pets Circle Pty Ltd. The User acknowledges that ownership of all intellectual property rights, including the trademarks indicated on the website (whether registered or not), vest in The Pets Circle Pty Ltd or its licensors, and that it is not authorized to use, amend or exploit any of the intellectual property rights, including the trade marks in any manner whatsoever, without the prior written consent of The Pets Circle. The User furthermore acknowledges that the information and documentation contained in this website is the proprietary information and copyrighted material of The Pets Circle or is licensed to The Pets Circle and that no party is entitled to use or exploit in any manner whatsoever, any of the proprietary information or copyrighted material of The Pets Circle without the prior written consent of The Pets Circle. The User shall not, other than for his personal and non-commercial use (a) store on his computer, or print copies of extracts from this website; (b) mirror or cache information provided via this website on his own server or other computer or other storage facility of whatsoever nature; or (c) copy, adapt, modify or re-use the text or graphics from this website, without the prior written consent of The Pets Circle.

 

Terms of Sale Sales of Products and Subscriptions to End Users Only

The Pets Circle resells premium dog and cat food (the “Product(s), procured from credible premium pet food manufacturer and importers, from this Site to end-user customers. Once off purchase, only for their own personal, non-commercial use. You may not purchase products for further distribution or resale or for any other commercial or business purpose. The subscription and all rights and privileges conferred are personal and non-transferable. 

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect. 

Product Warranty

All goods sold by The Pets Circle are warranted to Buyer to be free from defects in material and workmanship, and manufactured in accordance with industry standards. The foregoing warranty is no assign able and in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise including but not limited to any implied warranties of merchantability or fitness. No agent, employee, or representative of Our Company has any authority to bind Our Company to any representation, affirmation, or warranty concerning the goods and any such representation, affirmation, or warranty shall not be deemed to have become a part of the basis of this agreement and shall be unenforceable. Any claimed defect in material or workmanship shall be deemed waived by Buyer unless submitted to Our Company in writing within ten (10) days from the date the goods received by Buyer.

Our Company shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods. Our Company disclaims all liability with respect to the design of the goods and makes no warranty with respect to such design. This warranty is in lieu of and excludes all other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. Third Party Links In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

Lead time is dependent on stock availability from our suppliers. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours. Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence The Pets Circle will contact you via email and provide a revised shipping schedule.

Payment Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. 

Shipping

SA door to door: Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. We strive to get the product to you in the least amount of time but the shipping process can take between 1 and 5 working days in major metros and 3 to 7 working days to outlying and smaller towns. Undeliverable packages: Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Order processing: Order processing will not begin until we receive a confirmed order and full payment. 

Refunds/returns Policy

Should you wish to cancel your purchase after you have received it, you will be liable for the return courier fee of R100. You must advise us in writing via email of your cancellation and any such cancellation must be requested by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. Any manufacturer satisfaction guarantees will be passed on to the buyer but the return shipping fee of R100 will be for the buyers account. 

Damaged on delivery

It is the customer’s responsibility to inspect the products on delivery and make sure there is no damage to the product, or any food bags have been opened. Once the customer signs for the product, it is deemed that the product was delivered in a good condition and cannot be returned as a damaged-on delivery order. If a product has been delivered to you and you notice that the product has been damaged by the courier, you should refuse to accept the product from the courier and immediately contact The Pets Circle on hello@thepetscirclesa.co.za  We will take the matter up with the courier and send you a replacement product.

Product price

Price increases happen from time to time from the suppliers and The Pets Circle reserves the right to increase prices of the products as and when the suppliers announce a price increase. The customer will be notified of the price increase via email and has the right to pause or cancel his/ her subscription if they do not accept the increase.

Lost package

Should your package get lost and you cannot track it on the courier’s website, you should contact The Pets Circle on hello@thepetscirclesa.co.za.  If the package is recovered, it will be sent to the customers specified address and if it is not recovered, then the customer will be sent a replacement product, or the customer can opt for a full refund. 

Errors in pricing:

The Pets Circle strives to make sure that all pricing and delivery fees are shown accurately, but if a products price or delivery fee is incorrectly displayed, The Pets Circle will not be obligated to supply the product at that incorrect price. The customer will be notified of the error and if the customer does not accept to pay the correct price and cancels the order, The Pets Circle will only refund the amount paid by the customer.

Out of Stock:

From time to time products may be out of stock. If a product is ordered by a customer and it is out of stock, the customer will be notified either by telephone or by email and if the customer does not accept to wait for the product, the customer will be entitled to a refunded of the amount paid by the customer or the customer can opt to change their order to a product that is in stock. If there is a price difference, then the customer will either need to pay in the difference or will be refunded the difference. If the customer redeems a voucher and the product ordered is temporarily out of stock and the customer does not agree to wait for the product to be restocked, the customer will be reissued a voucher at the same value and terms and conditions, and is not entitled to a monetary refund. The customer can then use the voucher on other products in the store.

International customers

Our services are confined to the boarders of the Republic of South Africa and unfortunately, we will not be able to deliver outside those boarders. 

Refunds

Refunds can take up to 14 days to clear

Terms of Sales of Products and Subscriptions to End Users Only

The Pets Circle resells premium dog and cat food (the “Product(s), procured from credible premium pet food manufacturer and importers, from this Site to end-user customers in 2 ways. Either by purchasing a custom period subscription to receive the products or by a once off purchase, only for their own personal, non-commercial use. You may not purchase products or subscriptions for further distribution or resale or for any other commercial or business purpose. The subscription and all rights and privileges conferred are personal and non-transferable. 

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). The Pets Circle endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). The Pets Circle reserves the right to change pricing at any time without prior notice. Should The Pets Circle reduce its price on any shipped products within 7 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund, you must contact us within 7 days of shipment. 

Credit Card

We accept MasterCard and Visa credit cards. 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates. 

Consent

I understand that all the designs and trademarks are registered to The Pets Circle and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by The Pets Circle for any civil action or any legal action deemed necessary against me.

FAQ: 

1. Do you offer a return and exchange policy?

We are pleased to say that we do offer a return Policy. We are happy to accommodate returns and exchanges of products, which have satisfaction guarantees from the manufacturer. You will just be responsible for return courier charge of R100 per package returned up to 30kg. Our products are all quality checked before dispatch from the warehouse for your protection but in the event of damage on route you may refuse delivery and we will resend an intact product. Our return rates are remarkably low, as we offer high quality premium pet products.

 

2. When may I return my pet food?

Only in the event of the manufacturer offering a satisfaction guarantee return, if the packaging is damaged on delivery and if the food is off, will we offer a return on the products.

 

3. May I exchange my order? 

Only in the event of the wrong product being delivered, we will exchange the order, as long as the packaging is all intact and the bag has not been opened. You will be required to notify us within 2 working days of the incorrect product delivered.

 

4. Why do you not accept returns if the products were opened?

Due to the nature of handling food, if he bag has been opened, we cannot accept it.

 

5. How do I make a return?

First you must contact us on hello@thepetscirclesa.co.za within 2 days of delivery of your product. We will reply and request information on your product. We will then determine whether you qualify for a return.

 

6. Will I have to pay for my returned shipping costs?

Yes, you will be responsible for the return shipping costs. We will arrange the collection and the return shipping fee is a flat rate of R125 per package up to 30kg

 

7. When can I expect to receive my refund? 

Once we have checked with the manufacturer and they are satisfied with the return of the product, we will refund you your original purchase price minus R125 per package to your original payment method.

 

8. How long do I have to return my dog food?

You will have 2 days to contact and notify us that you wish to return your delivered food.

 

9. Can I return my dog food without contacting you first? 

No, you must contact us regarding returns, so that we may supply you with the correct return shipping address and track your refund. Our warehouse facility will not accept returns.

 

10. How may I contact you?

Please contact us by email at hello@thepetscirclesa.co.za and we will contact you within 24 hours.

 

Undeliverable packages: Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

 

Order processing: Order processing will not begin until we receive a confirmed order and full payment.

 

It is the customer’s responsibility to inspect the products on delivery and make sure there is no damage to the product, or any food bags have been opened. Once the customer signs for the product, it is deemed that the product was delivered in a good condition and cannot be returned as a damaged-on delivery order. If a product has been delivered to you and you notice that the product has been damaged by the courier, you should refuse to accept the product from the courier and immediately contact The Pets Circle on hello@thepetscirclesa.co.za. We will take the matter up with the courier and send you a replacement product

 

The Pets Circle Pty Ltd (“us”, “we”, or “our”) operates the https: www.thepetscirclesa.co.za/website (the “Service”).

 

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service

 

We will not use or share your information with anyone except as described in this Privacy Policy.

 

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.thepetscirclesa.co.za

 

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to, your email address, name, phone number (“Personal Information”).

 

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

 

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

 

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

 

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

 

Behavioural Remarketing

The Pets Circle uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third-party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

 

Google

 

Google AdWords remarketing service is provided by Google Inc.

 

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

 

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

 

Facebook

 

Facebook remarketing service is provided by Facebook Inc.

 

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

 

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

 

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

 

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

 

AdRoll

 

AdRoll remarketing service is provided by Semantic Sugar, Inc.

 

You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false

 

For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: http://www.adroll.com/about/privacy

 

 

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analysing how our Service is used.

 

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

 

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

 

Business Transaction

If Pets for Live is involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

 

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

 

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

 

International Transfer

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

 

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers